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Importance of Attitude in Customer Servive

Understand how to improve your service attitude and master this skill.

Chart Learning Solutions

Summary

Price
£85 inc VAT
Or £28.33/mo. for 3 months...
Study method
Online
Course format What's this?
Reading material
Duration
4 hours · Self-paced
Access to content
3 months
Qualification
No formal qualification
1 student purchased this course

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Overview

According to a Stanford Research Institute study, success is 88% attitude and only 12% education. Maintaining a positive attitude is an important factor in your ability to succeed in life and stay resilient through tough times. Serving customers is rewarding, but sometimes challenging work. Discover what skills are required for a great service attitude.

Resources

  • Becoming Comfortable with Being Uncomfortable - download

Description

We have five Service Attitude courses available in this series that focus on:

  1. Maintaining a positive attitude
  2. Character & Integrity
  3. Service Mistakes
  4. Equal Respect
  5. Service Resiliency

Each course averages 30 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

Learning Outcomes:

On completion of this course/article candidates will be able to:

  • Describe suitability requirements for being an effective service provider, describe the qualities of exemplary service character, implement 6 strategies for cultivating exceptional service character, apply 10 ways to show equal respect for customers, assess your current levels of service resiliency.

Who is this course for?

Managers, Team Leaders and Young Professionals, Customer Service

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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